Privacy Policy

Sivali Inc. (“Sivali,” “we,” “us,” or “our”) operates the website https://sivali.us(the “Site”) and sells automotive parts and related products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or otherwise interact with us. Please read this policy carefully. If you do not agree with its terms, please do not use the Site.

1. Information We Collect

Information you provide to us. We collect information you provide directly, including:

• Contact details such as name, email address, phone number, billing and shipping addresses.
• Account credentials if you create an account.
• Order and transaction details, including items purchased and vehicle/fitment information you supply.
• Payment information (processed by our third-party payment processors; we do not store full card numbers).
• Communications you send us, including customer service inquiries, reviews, and survey responses.

Information collected automatically. When you use the Site, we automatically collect:

• Device and connection data such as IP address, browser type, operating system, and device identifiers.
• Usage data such as pages viewed, links clicked, referring URLs, and timestamps.
• Data collected through cookies, web beacons, and similar technologies (see Section 6).

Information from third parties. We may receive information from payment processors, shipping carriers, marketing partners, analytics providers, and fraud-prevention services.

2. How We Use Your Information

We use your information to:

• Process, fulfill, and ship your orders and manage returns or exchanges.
• Create and maintain your account and provide customer support.
• Communicate with you about orders, products, promotions, and service updates.
• Personalize your experience and recommend relevant products.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Analyze and improve our Site, products, and services.
• Comply with legal obligations and enforce our terms and policies.

3. How We Share Your Information

We do not sell your personal information for money. We may share your information with:

• Service providers who perform functions on our behalf, such as payment processing, order fulfillment, shipping, hosting, analytics, email delivery, and marketing.
• Business partners where necessary to provide products or services you request.
• Legal and safety recipients when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Sivali, our customers, or others.
• Business transfers in connection with a merger, acquisition, financing, or sale of assets.

We require our service providers to protect your information and use it only for the services they provide to us.

4. Payment Processing

Payments are handled by PCI-DSS-compliant third-party processors. When you make a purchase, your payment details are transmitted directly to the processor. We receive limited transaction information (such as confirmation and the last four digits of your card) but do not store complete payment card numbers.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, tax, or reporting requirements, and to resolve disputes. When information is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings, though disabling them may affect Site functionality. Where required, we obtain your consent for non-essential cookies. We may also use analytics services (such as Google Analytics) that collect usage data subject to their own privacy practices.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Opt out of marketing communications at any time by using the unsubscribe link or contacting us.
• Withdraw consent where processing is based on consent.

U.S. residents (including California): You may have rights to know, access, delete, and correct personal information, and to opt out of “sharing” for cross-context behavioral advertising. We do not discriminate against you for exercising these rights.

To exercise any right, contact us using the details in Section 12. We will verify your request and respond within the timeframe required by applicable law.

8. Marketing Communications

With your consent where required, we may send you promotional emails. You can opt out at any time by clicking “unsubscribe” in any marketing email or contacting us. Transactional messages related to your orders are not promotional and will continue as needed.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

10. International Users

The Site is operated from the United States. If you access it from outside the U.S., your information may be transferred to, stored, and processed in the United States and other countries with different data protection laws than your own. By using the Site, you consent to such transfer.

11. Children’s Privacy

The Site is not directed to children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it. If you believe a child has provided us information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Material changes may be communicated by additional notice. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, contact:

Sivali Inc.
Email: privacy@sivali.us
Website: https://sivali.us