B2B Shipping & Delivery

Delivery Areas

Subject to written acceptance, legal restrictions, and carrier availability, SIVALI may arrange delivery to the contiguous 48 U.S. states, Alaska, Hawaii, U.S. territories, and Canada.

SIVALI does not accept delivery orders to Mexico.

Freight shipments cannot be delivered to a P.O. box. Residential, limited-access, rural, island, appointment-only, inside-delivery, liftgate, and other nonstandard locations must be disclosed before Order Acceptance and may require written approval and additional charges.

Orders must be delivered to Buyer or an approved logistics transfer or storage facility. SIVALI does not provide direct-to-customer, blind-drop, retail-fulfillment, or downstream delivery to Buyer’s customer, installer, end user, or retail recipient.

International Supply & Timing

International Supply may follow either a SIVALI-managed through-delivery route or a port or transfer-point handoff route.

The accepted Order Confirmation or Logistics Schedule identifies the route, Importer of Record, customs responsibilities, charge allocation, Risk Transfer Point, and final delivery, handoff, or pickup method.

Unless a different period is disclosed, the standard fulfillment period is 15-20 Fulfillment Days. Fulfillment begins after:

• The first 30% payment has been received in cleared funds; and
• SIVALI has received the complete specifications, quantities, approvals, and other information required to begin fulfillment.

The fulfillment period ends when the merchandise has been completed at the agreed origin and tendered to the international carrier or its designated agent.

International transit, sailing or flight schedules, port handling, customs clearance, inspection, warehouse transfer, and final delivery time are additional.

Large, complex, capacity-constrained, or Special Orders may require 20-30 Fulfillment Days or longer. Production, transit, customs, warehouse, and delivery dates are estimates unless SIVALI expressly guarantees a date in writing.

Payment, Freight & Customs

Every International Supply Order follows a 30% / 30% / 30% / 10% payment schedule:

• Initial 30% — Due before fulfillment begins.
• Second 30% — Due before the merchandise is released for international dispatch and tendered to the international carrier.
• Third 30% — Due after arrival at the agreed destination port or entry point and before customs clearance or import release begins.
• Final 10% — Due after arrival and reasonable count or verification at the agreed warehouse, transfer facility, port handoff point, or other Release Point, but before loading, pickup, release, or final delivery.

For air, land, direct-handoff, or other routes, the Order Confirmation may identify operationally equivalent milestones without changing the percentages.

Freight, customs, delivery, and other logistics charges are separate from the merchandise price unless the accepted Order Confirmation expressly states that a particular charge is included.

The Importer of Record and responsibility for duties, tariffs, taxes, brokerage, inspections, port and terminal charges, storage, drayage, and final inland delivery are determined in writing for each order.

A freight or logistics estimate may be adjusted for actual shipment conditions or documented third-party charges. A material increase caused by a discretionary SIVALI-selected change in route, carrier, service level, or packaging requires Buyer’s written approval.

Delivery, Pickup & Storage

SIVALI may arrange transportation, or Buyer may use an approved carrier, freight forwarder, broker, or pickup arrangement. Buyer-arranged transportation and Buyer Pickup require SIVALI’s prior written approval.

Unless otherwise stated in the Order Confirmation, standard freight delivery is made to the curbside, loading area, or receiving dock of the approved delivery location. Standard delivery does not include inside delivery, unpacking, debris removal, installation, assembly, test fitting, painting, or placement inside Buyer’s facility.

Buyer must provide:

• A safe and accessible delivery location;
• Accurate receiving hours and an authorized receiving person;
• The personnel and equipment required to unload the shipment.

The Risk Transfer Point is confirmed in writing for each International Supply Order and nonstandard domestic transaction. Unless the Order Confirmation states otherwise, the party bearing risk for a transportation stage is responsible for obtaining any desired cargo or transit insurance for that stage.

SIVALI provides 7 Business Days of free storage for outbound merchandise awaiting release, pickup, or delivery at a SIVALI-controlled or SIVALI-authorized facility after a valid Ready Notice.

The free-storage period does not include port, terminal, customs, container, carrier, demurrage, detention, inspection, or other third-party charges. After the free-storage period, reasonable and documented storage, handling, movement, rebooking, redelivery, and release charges may apply.

Receiving & Shipping Claims

Inspect every shipment promptly at delivery or pickup.

Where practicable, count all cartons, pallets, crates, bundles, and other handling units before signing. Note any visible shortage or damage on the carrier’s delivery record, take photographs, and retain the merchandise, packaging, cushioning, labels, and shipping documents.

Please report:

• Visible shipping damage within 2 Business Days after the Delivery Date.
• Concealed shipping damage within 5 Business Days after the Delivery Date and within any shorter carrier deadline clearly disclosed before or at delivery.
• Shortages, incorrect merchandise, missing components, or other visible nonconformity within 5 Business Days after the Delivery Date.
• A disputed delivery scan promptly and, where reasonably practicable, within 2 Business Days after the scan.

Each partial shipment has its own Delivery Date and its own inspection and claim period. A later shipment does not reopen the claim period for merchandise delivered earlier.

Do not discard, repair, repaint, cut, drill, install, return, transfer, sell, or otherwise alter affected merchandise or packaging without written instruction, except where immediate action is reasonably necessary to prevent additional damage or a safety risk.

Do not refuse delivery unless SIVALI provides written authorization or the refusal is otherwise justified under the full Policy. An unauthorized refusal does not cancel the Original Order or create a return, refund, Return Credit, or exchange right.

For shipping or delivery assistance, contact the SIVALI representative identified on the quotation or Order Confirmation, or use the B2B shipping or claims channel on the SIVALI website. Include:

• Original Order number;
• Shipment or tracking number;
• SKU or part number and quantity;
• Destination and carrier;
• A clear description of the request or issue.

For deadline purposes, Business Day means Monday through Friday, excluding U.S. federal holidays, measured in Pacific Time.