Returns & Exchanges
Not the right part? We make it easy to send it back or swap it — with a generous window and free return shipping whenever the fault is ours.
Last updated: July 2, 2026
Return window
30 days
Exchange window
90 days
Defective or our error
We pay shipping
Returns
30
days from delivery
Send an eligible item back for a refund to your original payment method.
Longer window
Exchanges
90
days from delivery
Wrong part, different fitment, or a defect? Swap it — we charge or refund any price difference.
What makes an item eligible
- Unused, uninstalled, and in resalable condition
- In original packaging with all parts, hardware, manuals & accessories
- Accompanied by proof of purchase (order number or receipt)
Who pays for return shipping?
Return shipping
Sivali pays. We provide a prepaid shipping label or reimburse reasonable return shipping.
What you get back
Full refund. Item price plus your original shipping charges are refunded.
How to start a return or exchange
- Contact usEmail support@sivali.us with your order number and reason. Include photos if the item is defective or damaged.
- Get approvedWe review your request and, if approved, send return instructions plus a prepaid label or return authorization for quality issues.
- Pack & ship it backRepack the item securely in its original packaging and ship to the address we provide.Use tracking
- Refund or exchangeOnce we receive and inspect the item, we process your refund or send the exchange.Refund in 5–10 business days
Please don’t send items back before contacting us — unauthorized returns may be refused or delayed.
Good to know
Once your return is received and inspected we notify you of approval or rejection. Approved refunds go to your original payment method, typically within 5–10 business days after inspection. Your bank or card issuer may need extra time for it to appear. Original shipping is refunded only when the return is due to a quality issue.
Ready to start, or have a question?Reach out and we’ll take it from there.
support@sivali.usThis policy is subject to change; the terms in effect at the time of your purchase apply to your order. This policy does not affect any statutory rights you may have under applicable consumer protection law.