B2B Returns, Exchanges & Claims

Returns Policy

Buyer-convenience returns—such as excess inventory, duplicate ordering, or a change in purchasing plans—are available only for eligible U.S. Stock merchandise that carries no Final Sale status.

A written RMA request must be submitted within 15 calendar days after the applicable Delivery Date. The cumulative return quantity may not exceed 20% of the quantity actually delivered for each SKU under the Original Order, rounded down to the nearest whole unit. Meeting these requirements does not guarantee approval.

Approved merchandise must be unused, uninstalled, unpainted, unprocessed, unmodified, complete, in saleable condition, and the same merchandise supplied under the Original Order.

Approved Buyer-convenience returns are subject to a 5% restocking and handling fee based on the Net Purchase Price of the approved returned merchandise. No aggregate dollar cap applies. Buyer is responsible for return freight, insurance, and return-transit risk.

Pre-Sale, International Supply, and Special Order merchandise is Final Sale after Order Acceptance for Buyer-convenience purposes. SIVALI errors, shortages, confirmed defects, material nonconformity, and approved shipping-damage claims are handled separately.

Exchanges & Claims

All exchanges require prior written RMA approval.

Buyer-caused exchanges are available only for eligible U.S. Stock merchandise and follow the same 15-day request period, merchandise-condition requirements, and 20%-per-SKU limit. Replacement merchandise does not restart the original return period or create a new return or exchange allowance.

Confirmed SIVALI-responsibility claims do not count toward the 20% limit and are not subject to the 5% fee.

Please report:

• An incorrect SKU, shortage, missing component, or visible nonconformity within 5 Business Days after delivery.
• Visible shipping damage within 2 Business Days after delivery.
• Concealed shipping damage within 5 Business Days after delivery.
• A latent manufacturing or material defect promptly after discovery and within the applicable B2B Warranty Policy period.

Keep the merchandise, packaging, cushioning, labels, photographs, and delivery records while the claim is being reviewed.

After verification, SIVALI will select the appropriate remedy under the full Policy. Remedies may include repair, replacement, reshipment, exchange, price adjustment, refund, or Return Credit where permitted.

How to Request an RMA

Contact the SIVALI representative identified on your quotation or Order Confirmation, or submit a written request through the SIVALI B2B RMA or contact channel.

Please include:

• Your Original Order number.
• The SKU or part number.
• The affected quantity.
• The reason for the return, exchange, or claim.
• Supporting photographs, packaging images, shipping records, or other relevant evidence.

Vehicle information and pre-installation or test-fit photographs may also be required when relevant.

Do Not Send Merchandise To Any SIVALI Address Without A Valid RMA Or Written Return Instruction. The correct return destination, freight responsibility, packaging requirements, and shipping instructions will be provided in the written RMA approval.

Unless the RMA states otherwise, the approved return shipment must be tendered to the carrier within 10 Calendar Days after the RMA issue date.

Refunds & Return Credit

Approved refunds are generally allocated to the original payment methods in the same proportions used to fund the affected merchandise.

Any approved refund amount attributable to merchandise originally paid for with Return Credit will be reissued only as Return Credit and cannot be converted to cash or another payment method.

Return Credit:

• Has no expiration date.
• Is generally non-transferable.
• May be applied only to merchandise charges on future SIVALI purchases.
• Cannot be applied to freight, shipping, delivery, taxes, or separately priced services.
• Has no cash value and cannot be withdrawn or redeemed for cash.

After an authorized return is received, the initial inspection is ordinarily completed within 5 Business Days. Where no shorter legal period applies, approved refunds or credits are ordinarily processed within 10 Business Days after any required inspection, approval, and receipt of verified refund information.

Actual posting time may depend on the bank, card network, payment platform, or Buyer’s internal settlement process.

Original freight, expedited shipping, special packaging, and other non-merchandise charges are generally nonrefundable for Buyer-convenience returns.

Additional Information

This policy applies only to purchases made primarily for business, commercial, repair, resale, wholesale, distribution, or other professional purposes. It does not apply to purchases made primarily for personal, family, or household use.

Inspect all merchandise promptly after delivery. Before painting, cutting, drilling, sanding, bonding, modifying, or permanently installing a product, complete the required inspection and any reasonable test fit or dry fit.

Installation labor, removal or reinstallation, paint, materials, towing, storage, vehicle downtime, third-party charges, lost profit, and other indirect or consequential commercial costs are generally not reimbursed unless SIVALI expressly agrees otherwise in writing or applicable law requires otherwise.